Web 1.0
In the previous version of the website, a lack of screen responsivity was negatively impacting usability.  When viewing the website, the content remained the same resolution and layout regardless of the device’s screen size. This caused confusion, the need to scan vertically and horizontally, and manually zoom in/out when trying to find desired content.  Additionally, a Content Management System (CMS) had not been implemented for easily updating the website.  This created challenges for CSD in publishing updated and current content for its users.

External Processes
CSD conducts several annual events that are coordinated and executed entirely by volunteers and vendors who donate their services and products to veterans.  In order for these persons to participate in each event, CSD requires that they complete a registration process.  Previously, users were required to complete .doc or .pdf registration forms that had to be faxed or emailed to CSD.  Likewise, there were substantial opportunities for opening an online gateway that would allow CSD’s participants to register more easily.

Interpreting User Needs
CSD provides services to US military veterans who identify as in-need. The method by which they render these services to veterans is unique to CSD, and therefore a deep understanding of the inner workings of the organization was necessary, which was achieved through research, website content analysis, and comparative organization studies. Articulating the details of CSD’s services was essential for laying a solid foundation for the digital design. Equally as important was capturing the concepts, feelings and beliefs driving the functionality of the current website in determining what would be necessary for the new website. After this information was brought to light, it served the project as the fuel behind brainstorming and strategy sessions that defined the interaction and visual design of the project.

Cultivating Web 2.0
Of all the requirements revealed through research and strategy, the need for a highly customizable, responsive website was the most prominent. Likewise, many platforms are available for website development and management, however, WordPress (WP) CMS aligned most closely with the support needed for CSD’s website due its ease-of-use after implementation and scalability necessary as CSD grows and its needs evolve. With a data-based strategy and selection of a CMS, we developed, acquired, and treated purposeful content to populate the website with. We examined thousands of stock images with the intent of selecting images that would create desired aesthetics for each area of the website. After selecting and refining the content, we implemented it into the website. Finally, we conducted quality and usability testing on the website until all known deficiencies had been identified and corrected.

Reflecting on this project as a whole, we completed work in the following areas: Research, Interaction Design, Visual Design, WordPress Development, and Testing.  We’ve divided up the project into percentages based on these areas as illustrated in our analysis below: